While it's possible for customers to source traders through the Which? Trusted Traders site, we understand that some of you will choose to sign up to other organisations or services that offer business leads, in addition to your endorsement.
It’s fine to work with other businesses and seek leads from them, provided that these organisations operate in an open, customer-focused manner. However, any connection with systems or businesses that operate in a less-than-transparent fashion, or those that employ business practices that aren’t in customers’ best interests, could damage both your and our reputation by association.
In the most extreme cases, linking up with companies that aren’t customer-focused could result in the loss of your Which? Trusted Trader endorsement.
When we refer to unacceptable business practices used by lead-generation services, we are talking about:
This isn’t an exhaustive list. There will be other ways that disreputable companies treat customers unfairly. But these practices would go against the following statements in our What is Expected of You document:
As you know, in our Code of Conduct we refer to reputational risk. Specifically, the fact that any action taken by a trader that poses a reputational risk to Which? Trusted Traders could result in termination of their endorsement.
We feel that any association with any business that uses practices that aren’t in consumers' best interests, could pose a reputational risk to Which? Trusted Traders. Any action which actively misleads consumers could be a breach of the Consumer Protection from Unfair Trading Regulations 2008.
As Which? Trusted Traders, we expect you to put customers' interests first, in any event. Aligning with or accepting work from companies that do not operate in a transparent way is not compatible with being a Which? Trusted Trader. If you have worked with companies like this in the past, we would ask you to review your affiliation with them.