How 'the Community' makes admin easy
In this article
Our online portal makes it easier for you to deal with any admin tasks you need to do as a Trusted Trader.
The portal, known as the Community, allows you to see at a glance any endorsement actions you need to complete, such as sending us proof of insurance. Plus, you can easily submit documents to us by uploading them to the portal.
Step-by-step user guide
Log in to your Trusted Trader profile
Log in
2. Once logged in, select the ‘Visit Community’ button
When you’re logged in, you’ll see your account welcome page, as shown below. Tap the ‘Visit Community’ button to enter the portal
3. View actions
On the portal homepage, you will see 3 columns:
"My Incomplete Trader Actions" which will show any actions that are outstanding and need completing.
"My Submitted Trader Actions" which shows actions you have submitted evidence for
"My Complete Trader Actions" which shows all actions you have previously completed
4. Uploading evidence to actions
To provide us with evidence to complete an action, ensure you are in the “My Incomplete Trader Actions” column, and select the ‘View details’ button for the action you would like to complete. The “description” box will show you more information about what you need to do and give you a link to upload documents.
Submit the relevant documents by uploading them, or dropping them into the portal and clicking “Submit”.
If you have more actions to complete, just click “Return to Homepage” in the top right corner to take you back to the main list of outstanding actions.
Once your account manager has reviewed it and confirmed that everything is correct, they will mark the action as complete and it will move into the “Complete Trader Actions” list.
If they need any more information, they will contact you directly to ensure you can provide evidence to ensure your business is compliant with the Which? Trusted Traders scheme, and your membership remains active.
If you need help using the Community, please call 029 2267 0040 to speak to your account manager.
